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Our policy is to return E-mails within 24 hours of an E-mail being received. Please include your legal support team on any emails you address to your attorney. This will ensure you are taken care of promptly as attorneys are often in court, mediations, or meetings. In addition, E-mails can be an efficient way of transferring information in text or through attachments. Please do not send The Law Office of David S. Bouschor, II, P.C. - Office Policies and Procedures Page 2 of 8 WWW.DSBLEGAL.COM sensitive information via email (HIPAA information, Social Security numbers, etc.). A secure electronic share folder will be provided to you to upload such documents and data to our Law Firm. Our Law Firm recommends that each client create a new, secure email address for the sole use of communicating with this Law Firm. This ensures that 1) your email is not compromised by others and 2) that you do not miss any of our correspondence amongst other daily emails you may receive. During your onboarding process, our operations team will request that you create one. If you have sent our Law Firm an E-mail message that has not been responded to timely, please call so that the problem can be corrected. Unfortunately, virus scans and other Microsoft defenses can cause some E-mail messages to fail to be delivered. We can work with our IT team to ensure future delivery if there is a problem.